Terms & Policies
Returns/Exchanges
Sullivan’s Jewelers accepts refunds or exchanges only up to 10 business days after pickup or delivery. All jewelry purchased must be in the original condition to qualify for a refund or exchange. Restocking fee of 10% is deducted on all refunds. If a return or exchange needs to be made, please contact Sullivan’s Jewelers within 3 business days. In order to complete a return or exchange, Sullivan’s Jewelers requires a receipt or proof of purchase, along with the original packaging. Special accommodations can be made by the purchaser if the item was a gift. Refunds or exchanges are only accepted in person or with a preassigned Return Merchandise Authorization # provided by Sullivan’s Jewelers on the package. Sullivan’s Jewelers reserves the right to inspect all jewelry prior to refund or exchange for wear or damage. Shipping is non-refundable. Shipping for returns or exchanges is at the purchaser expense. All special orders, personalized items, one-of-a-kind, and consignment jewelry are final sale. If jewelry falls into one of these distinct categories, it will be noted in the product description. If you have questions about Sullivan’s Jewelers return or exchange policies, please call 321-978-2200 or email sullivanjewelry@gmail.com before placing an order.
Layaway/Finance Options
Sullivan’s Jewelers offers a 0% interest 3-month layaway program. If you are interested in making a purchase utilizing Sullivan’s layaway, you will be required to put down 30% of the sale price with an established an authorized recurrent payment plan with regularly scheduled payments. Layaway does not incur finance charges. All sizing and/or adjustments will take place once the product is paid in full. If shipping is required upon the finalization of a product on layaway, Sullivan’s Jewelers staff will coordinate with client for a timely delivery. Additional finance options may be available depending on credit.
Accepted Payment Methods:
Visa, MasterCard, American Express, Discover, Cash, Venmo
Shipping
Sullivan’s Jewelers insures the product for the purchase price with the utmost care to deliver the purchase in the specified delivery timeframe. Sullivan’s Jewelers is not responsible for covering to or from client shipping expenses. The original purchase accrued shipping charges are non-refundable with exchanges or returns. Sullivan’s Jewelers requires all shipping costs to be paid for by the customer for return or exchange items. Please call 321-978-2200 to receive a designated Return Merchandise Authorization # from Sullivan’s Jewelers to be placed on all return or exchange packages. Depending on where the package is being shipped, the time it may take for product to be received may vary. If you are making a shipment to Sullivan’s Jewelers, consider purchasing insurance and selecting a trackable shipping method. Sullivan’s Jewelers does not accept packages without an RMA#. Sullivan’s Jewelers is not liable for any products lost or damaged during return shipping.
Service Terms & Conditions
Sullivan’s Jewelers recommends routine maintenance on your jewelry. Cleaning & inspecting at least twice a year is recommended. This complimentary service Sullivan’s Jewelers offers in store covers all your favorite sentimental treasures, whether it is a Sullivan’s jewelry item or not. If repairs are needed, Sullivan’s Jewelers will do their best to repair your jewelry onsite. If the jewelry repair is a manufacturer defect or warranty issue and the jewelry needs attention from the manufacturer, shipping, insurance and handling charges may be incurred, even if a service repair estimate is declined. You will be contacted prior to any mailing. Minimum charge is $35. The majority of repair estimates will be given within 7-10 business days for repairs performed onsite. Outside jewelry manufacturers may require additional time. Estimated dates on the repair receipt are purely estimates, as exact dates of service may be unknown due to parts availability from manufacturers or other circumstances. You will be contacted after your jewelry has passed Sullivan’s Jewelers rigorous quality control inspection and is ready to be picked up or shipped. If Sullivan’s Jewelers initiates contact upon the completion of the repair and it is not paid in full and/or picked up for 60 days from completion, property will be considered forsaken and retained by Sullivan’s Jewelers. All articles which are antique, irreplaceable, fragile or brittle nature, and/or susceptible to damage from light, heat, or moisture are accepted on condition that the customer accepts all risks with respect to any service requested to be performed. Customers leaving jewelry in the care of Sullivan’s Jewelers will not hold the company liable if damage occurs due to routine cleaning, repairing, and inspecting. Notice of Limited Liability: You agree that the appropriate description and value(s) of the article(s) listed on the claim receipt are correct and accept Sullivan’s Jewelers Terms & Conditions. This store, including its employees, accepts no responsibility for the condition or identification of jewelry, stones or watches. You also affirm these stones are not altered by fracture filling, laser drilling, and/or by any other treatment means, unless specifically listed. The business entity Sullivan’s Jewelers will not act as an issuer of the jewelry item(s) listed and submitted to for repair only. Insurance coverage is recommended to jewelry owners. In turn, appraisals are available on premises. Precautions are taken to keep all customers jewelry safe and secure while in the care of Sullivan’s Jewelers. Any unforeseen circumstances will be handled on a case by case basis and insurance may be used to settle a claim. Repair receipt or valid government issued identification card must be presented to pick-up jewelry left in Sullivan’s Jewelers care. Sullivan’s Jewelers store policy insists for the owner of the jewelry on hand for repair to notify the business in advance if a person other than the one(s) named on claim receipt will be picking jewelry up. Sullivan’s Jewelers reserves the right to request an approval of another party picking up your item in writing.
Warranty
Sullivan’s Jewelers has been serving clients for 3 generations. Quality, service, and value are the cornerstones of the Sullivan family legacy. Sullivan’s Jewelers warranty plan covers repairs to the metal and accent diamonds or gemstones in your Sullivan’s jewelry that result from manufacturing defects up to one year from purchase. Sullivan’s Jewelers reserves the right to void this warranty if the jewelry product deems damage was caused by circumstances beyond a manufacturing defect. Please note: Primary/center stones and estate/consignment jewelry are not included in this warranty. To inquire about Sullivan’s Jewelers warranty or to begin a repair process, please call 321-978-2200 or email SullivanJewelry@gmail.com
Privacy Policy
Privacy Policy
Sullivan’s Jewelers wants you to know that your privacy is important to us. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect. Any reference to our “Site” includes our website, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by Sullivan’s Jewelers.
Collection, Use, And Sharing of Information
When you visit Sullivan’s Jewelers or use Sullivan’s Services, you may decide to provide us with your personal information. You should know that Sullivan’s receives and may store all personal information (whether written or oral) that you provide to us. We may also collect certain information automatically from you. Depending on how you interact with Sullivan’s Jewelers website or services, we may collect, use, and share the following categories of information about you (unless otherwise restricted by law):
When You Navigate to Sullivan’s Jewelers Site
Categories of Data Sullivan’s May Collect
• Information gathered through cookies and other tracking technology (see the Tracking Technology section for more information)
• Device and browser information
• Information gathered through web server logs
• General location information
How Sullivan’s May Use the Data Collected
• To run essential features on the site
• To optimize the performance of the site
• To detect security issues and prevent fraud
• To offer you personalized content, including by providing customized content and advertising, which may be on our Site, other websites, mobile devices or applications, or other channels (whether online or offline)
• To understand our customer demographics, preferences, interests, and behavior
• To improve marketing and promotional efforts, and overall customer experience
Who Sullivan’s May Share Your Data With
• Site optimization service providers
• Site security service providers
• Marketing service providers
Consequences of Not Providing Data
• The Site may not run correctly
• You may not be able to make a purchase
• You may not receive Sullivan’s Jewelers marketing
When You Interact with Features on Sullivan’s Jewelers Site
Categories of Data Sullivan’s May Collect
- Information gathered through cookies and similar tracking technologies (such as mobile device identifiers)
- Your product browsing history
- Information provided through your Wishlist
How Sullivan’s May Use the Data Collected
- To provide you information on items you added to your Wishlist or viewed recently
- To provide and improve our services and product offerings, and develop new ones
- To understand our customer demographics, preferences, interests, and behavior
Who Sullivan’s May Share Your Data With
- Service providers who power the features on our Site
Consequences of Not Providing Data
- We will not be able to provide you with personalized content
- Some features on our site will not be able to run
When You Make a Purchase with Sullivan’s Jewelers
Categories of Data Sullivan’s May Collect
- Your full name
- Your phone number
- Your e-mail address
- Your physical address
- Your payment information
How Sullivan’s May Use the Data Collected
- To facilitate your purchase and provide requested services
- To facilitate your warranty or other services such as cleanings, repairs, or resizes of your products
- To confirm and track your order
- To facilitate returns
- To detect and prevent fraud and other abuse
Who Sullivan’s May Share Your Data With
- Payment service providers
- Shipping providers
- Fraud and security service providers
Consequences of Not Providing Data
- You may not be able to make a purchase
- You may not have access to our warranty or other services
- You may not be able to return a product
When You Contact Sullivan’s Jewelry Consultants via Phone, E-Mail or in Person
Categories of Data Sullivan’s May Collect
- Your full name
- Your phone number
- Your e-mail address
- Your physical address
- Your order details
How Sullivan’s May Use the Data Collected
- To help you complete an order
- To respond to your comments, inquiries, and requests
- To facilitate returns
- To improve your customer experience
Consequences of Not Providing Data
- You may not be able to communicate with our Customer Service team
When You Submit Information for Marketing Purposes, to Share Items with a Friend or for Participation in Contests or Sweepstakes
Categories of Data Sullivan’s May Collect
- Your full name
- Your e-mail address
- Your friend’s name and e-mail address
How Sullivan’s May Use the Data Collected
- To provide you with information and offers relevant to you
- To allow you to share Sullivan’s Jeweler’s products with your friends
- To administer and fulfill our contests and other promotions
Who Sullivan’s May Share Your Data With
- Our sweepstakes service providers
- Our marketing service providers
Consequences of Not Providing Data
- You will not receive updates from Sullivan’s Jewelers.
- You may not be able to participate in any contests, sweepstakes, or other promotions
- You may not be able to share products with your friends
When You Review a Product
Categories of Data Sullivan’s May Collect
- Your full name
- Your e-mail address
- Your review of our product and any pictures you submit
How Sullivan’s May Use the Data Collected
- To provide other customers with reviews of our products
- To provide and improve our services and product offerings, and develop new ones
Who Sullivan’s May Share Your Data With
- Our product review service providers
Consequences of Not Providing Data
- You will not be able to post a review of Sullivan’s Jewelers products
When You Interact with Us via Social Media
Categories of Data Sullivan’s May Collect
- Your name
- Your social media username
- The content of your social media post
How Sullivan’s May Use the Data Collected
- To provide you with information and offers relevant to you
- To respond to your comments, inquiries, and requests
- To help administer and fulfill our contests and other promotions
Who Sullivan’s May Share Your Data With
- The social media platform on which you interact with Sullivan’s Jewelers
Consequences of Not Providing Data
- You will not be able to interact with Sullivan’s Jewelers on social media
Additionally, Sullivan’s Jewelers may use your information to comply with applicable legal requirements and Sullivan’s Jewelers’ policies and procedures, and for any other uses with your consent.
Sullivan’s Jewelers may also combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties. Sullivan’s Jewelers may use that combined information to better provide you the services and to better provide you personalized content, customized content and advertising.
Tracking Technology
Sullivan’s Jewelers may use, or permit our business partners to use, the following tracking technologies for the purposes described below:
Cookies: A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognize your device when you return to Sullivan’s Jewelers website and record information about your usage of our Site.
Sullivan’s Jewelers uses cookies for five general purposes as follows:
- Essential Operational: Cookies are necessary to allow Sullivan’s Jewelers to operate our Services. For example, they are required to help you access secure areas (such as your account pages) and to use features like our shopping basket.
- Performance and Functionality: Cookies help Sullivan’s Jewelers enhance the performance and functionality of our Services. For example, cookies help us identify you or your device when you come back to our Service so that you do not have to login to see your shopping basket.
- Analytics, Customization and Security: Sullivan’s Jewelers uses analytics and customization cookies, including third party cookies, to gather information on how our Services are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customize our Services for you and make the content you see as relevant as possible. We also use the data we collect to help identify and prevent fraud, and to track visits from our affiliates or partners.
- Targeting/advertising: Cookies help Sullivan’s Jewelers to customize and regulate (e.g., by capping the frequency of) the advertisements you receive, provide you with tailored offers, and measure the effectiveness of our advertising. For instance, if we target an ad campaign through an online advertising network, we might use cookies on our Site to estimate how many viewers of the ad later visited our Site – and therefore, how effective the ad campaign was. Or, we might “retarget” visitors to our Site by providing them offers (whether through online display media, email or direct mail) similar to those they viewed or expressed interest in during their Site visits. See the section below titled Interest Based Advertising for more information.
- Social networking cookies: Cookies allow visitors to share our pages and content through third-party social networking websites.
Website and mobile application log files: Sullivan’s Jewelers may make use of log files created automatically with access and use of our Services for analytics purposes.
Tracking Images: Sullivan’s Jewelers may use tracking images (such as GIFs), which are small image files that we embed into our e-mails, to learn whether you opened or forwarded the e-mail or clicked on any of the content. This information tells us about our e-mail’s effectiveness and helps us ensure that we’re delivering information that you find interesting.
Local Storage: Sullivan’s Jewelers uses local storage (such as HTML5 or Flash) to provide you a rich web experience and to provide you with relevant content and advertising.
Other technologies: Sullivan’s Jewelers may make use of other tracking technologies similar to the ones described above for similar purposes described above.
Interest Based Advertising: Third parties may use cookies and other technologies to collect information about your online activities over time and across different websites, including our Site. Third parties Sullivan’s Jewelers works with may also use other “device-graphing” information in order to make inferences and connections about our customers and potential customers across various devices – such as mobile phones, tablets and browsers. (These companies may, for instance, make inferences that devices seen at a common IP address are used by common users.) Companies that we share information with may use the information we provide to them, often in combination with their existing information, to provide you with more relevant advertising tailored to your interests. We also may obtain information for this purpose from third-party websites on which our ads are served. The information our ad networks may collect on our behalf includes data about your visits to websites that serve Sullivan’s Jewelers advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks.
Information That We May Share with Others
Along with the sharing described above, Sullivan’s Jewelers may share your information, including personal information, with others as follows:
Sullivan’s Jewelers entities: We may share your personal information with our affiliated entities, e.g., any corporate subsidiaries or affiliates.
Service Providers: Sullivan’s Jewelers may use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, billing and collections, data storage/management, webhosting, fulfillment, assembly, marketing (including but not limited to direct marketing via postcards, letters, email and SMS and text delivery platforms) and data enhancement, mailing, and emailing as well as various customer, tech and operational support. If these Service Providers need access to personal information in order to perform their services, we only authorize them to use the data as necessary to perform services related to such assistance. In limited circumstances where your information is shared with a Service Provider, it may be subject to additional protections under the Service Provider’s own privacy policies.
Children Under 13
Sullivan’s Jewelers does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete the data from our systems.
Links
Sullivan’s Jewelers website may provide links to third-party websites which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites.
Security
Sullivan’s Jewelers utilizes a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
Accessing and Updating Your Information
If you have created a Sullivan’s Jewelers account, you can review and change certain personal information relating to your Sullivan’s Jewelers account at any time by logging on to your account. Otherwise, to learn more, please contact us via phone or email as set forth below.
Marketing Choice/Opt-Out
Where permitted by applicable law, Sullivan’s Jewelers wants to communicate with you on our marketing initiatives, but only if you want to continue to hear from us.
